Hi everyone,
A customer ordered 5 pieces. We shipped and invoiced all 5, but the customer says they only received 4. We want to send the missing 1 piece again, free of charge.
Do we need to create a credit invoice for the 1 piece?
Or is it okay to just create a new customer order with price 0.00 and deliver the missing item?
Also: how should we handle the inventory?
Since only 4 were physically delivered, should we adjust the stock before sending the replacement?
Thanks for your help!
Lebeat
Hi
It depends on whether 5 were physically shipped or not. I’d first confirm the inventory records.
If inventory is correct (all 5 physically shipped): then simply ship 1 additional piece on a FOC order, assuming the business is willing to absorb the loss.
If only 4 were physically shipped (processing error): then you could create an RMA to ‘return’ the 5th piece back into stock. From there, you can either:
Credit the customer and re-bill the 5th piece on a new order, or
Skip the credit and just ship the 5th piece on a FOC order.
Thanks
James
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