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Delivery Note not Created after Delivering Customer Order Line

  • 26 March 2024
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The delivery note is not being created when delivering lines in “Deliver Customer Order Lines.” It IS being created when delivering the customer order through “Quick Order Flow Handling.”

Is it only designed to work when using quick order flow handling?

Stop after Deliver Order is unchecked.

Quick Flow Order Handling picks and delivers all reserved order lines. If we want to deliver a single line, We would want to use Deliver Customer Order Lines, correct? Why would the delivery note not be created if using Deliver Customer Order Lines?

 

Thanks!

Eric

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Best answer by Thushitha Chandrasiri 1 April 2024, 19:26

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Thushitha Chandrasiri
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Hi Eric,

 

Unfortunately, the behavior of considering the order type settings in the customer order flow is that, it is only considered when processing the customer order headers only (so customer order as a whole). Order type is not considered when processing any of the activity in order flow for each order line separately.

Please see the screen shot below taken from IFS Online documentation which specifically mentions about it.

 

You can consider developing a custom event with an action, to trigger the creating and printing delivery note once an order line is delivered.

 

Best Regards

Thushitha

Thushitha Chandrasiri - Follow my LinkedIn profile and contact me via - https://www.linkedin.com/in/thushitha-a-chandrasiri-32a2b2134/
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This answered my question. Thank you Thushitha!

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