Dear all,
The email- Order Confirmation option doesn't get enabled on the sharing tab
The following has been followed.
On the Customer/Address/General Address Info tab, in the Comm. Method area, the communication method should be set to E-mail and the receiver's e-mail address must be specified in the Value field for the respective customer name. The same customer name should be given in the Customer Contact field of the Customer/Address/Sales Address Information tab.
A value in the Reference field must have been entered in the _Customer Order/Order Details tab. If a valid customer contact exists in the Customer/Address/Sales Address Information_ tab, then that value will automatically be set as the reference value, and be used as the e-mail address of the receiver.
The customer order should be in Planned, Released, Reserved, Picked, Partially Delivered, Delivered or Invoiced/Closed status.
The Email Order Confirmation option in the Customer/Sales/Sales tab should be selected.
Need your kind advice on what can be missing in the setup.
Thank you
Udanee
