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Question

Customer Order Lines Unable to view - IFS 10 UDP 20

  • September 18, 2024
  • 5 replies
  • 49 views
H
Do Gooder (Customer)
Forum|alt.badge.img+1
  • HDIN
  • Do Gooder (Customer)
  • 2 replies

Hello all,

 

We have a user that only has this error on his side. We have a tried to login to a different PC, cross checking all the permission sets but still the user get this error when trying to open SALES->ORDER->CUSTOMER ORDER LINES

 

 

Any idea what cause this issue? 

5 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Marcel.Ausan
  • Ultimate Hero (Partner)
  • 1306 replies
  • September 18, 2024

@HDIN did you try to delete the cache from the user’s machine?

  • Delete '2.0' folder where .net cache is stored under user’s Windows profile located at C:\Users\<user_name>\AppData\Local\Apps\2.0
https://www.linkedin.com/in/marcelausan/
N
Do Gooder (Customer)
Forum|alt.badge.img+5
  • nafismertapaydin
  • Do Gooder (Customer)
  • 38 replies
  • September 18, 2024

Hi,

@HDIN If a user opens this screen for the first time and cancels the update process, it can lead to some issues on this screen.

 

 

Apps 2.0 👈🏻

Best Regard.

https://www.linkedin.com/in/nafismertapaydin
H
Do Gooder (Customer)
Forum|alt.badge.img+1
  • HDIN
  • Author
  • Do Gooder (Customer)
  • 2 replies
  • September 18, 2024

@HDIN did you try to delete the cache from the user’s machine?

  • Delete '2.0' folder where .net cache is stored under user’s Windows profile located at C:\Users\<user_name>\AppData\Local\Apps\2.0

 

Hello Marcel,

 

Thanks for your feedback. We tried that too, but same result occured. 

N
Do Gooder (Customer)
Forum|alt.badge.img+5
  • nafismertapaydin
  • Do Gooder (Customer)
  • 38 replies
  • September 18, 2024

Hello @HDIN ,

Can you try setting up IFS from the beginning for this user after trying again with Shift+Del?

Best Regards.

 

https://www.linkedin.com/in/nafismertapaydin
P
Superhero (Employee)
Forum|alt.badge.img+17
  • Pilar Franco
  • Superhero (Employee)
  • 420 replies
  • September 23, 2024

Hi @HDIN ,

Try to delete the configuration for this window in user Personal Profile. If this doesn’t work, try to reset the Personal profile.

Regards,

Pilar


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