Customer Order - Document Address Error

Hi ​@kruthika , You will need to change the validity period of the address. Navigate to customer → Address tab → select the relevant document address ID → change or remove the ‘Validity Period’ for the address to be valid. 

If this resolves your question, please mark it as the best answer. So that it will be helpful for other peers.

Kind regards,

Sayuri.

Dear Sayuri,

i have the same issue, and your answer doesn’t work, because i have no dates in the validity period and i have always the issue

regards,

Pierre

Hi ​@kruthika , You will need to change the validity period of the address. Navigate to customer → Address tab → select the relevant document address ID → change or remove the ‘Validity Period’ for the address to be valid. 

 

If this resolves your question, please mark it as the best answer. So that it will be helpful for other peers.

 

Kind regards,

Sayuri.

Hi ​@K4uPierreT, Can you kindly check the error you get mentions address ‘001’ being invalid. Above screenshot is for address 001 and I suppose it is the same address which gives the error. Else, please select the correct address from dropdown and see whether there is a validity mentioned for it.

Kind regards,
Sayuri.