Hi @BeaLauraA. How are you doing the customer order delivery? If its via shipments please try below settings.

Change 1 - Shipment type

Shipment type > After the Delivery > Add an Optional Event to “Print the shipment Delivery note”

Change 2 - Customer (Internal Customer) ​​​​​​

Customer > Sales > Message Defaults > Enable “Send Multi-Tier Delivery Notification Automate

Change 3 - Demand Site 

Site > Sales and Procurement > Procurement Tab > Message Defaults > Change as Automatically in “Approval of Incoming Delivery Notification”     

Let me know the outcome.

Thanks,

Chamath

Hello Chamath, 

Thanks a lot for your quick answer. 

It looks like it is for inventory sales part but what about non inventory sales part?

I do not use shipment as my client offers services (and not goods) so I cannot (and do not find) the option below :

“Shipment type > After the Delivery > Add an Optional Event to “Print the shipment Delivery note” “

Best regards, 

Laura

Hello Chamath, 

It is working fine, thanks a lot ! 

Laura

Hello @BeaLauraA & @Chamath Kuruppuarachchi.

I’m having the same request for a client. 

I have follow the steps mentionned and the incoming dispatch advice stays at status “Created”.

Your help will be apppreciated. 

Thanks.

Hello @obadio , @Chamath Kuruppuarachchi, @BeaLauraA 

I also tested the process for non in sales part automatic receipt via the setup you described and it stayed in “created”.

Can you share your views on this issue please? I would be very grateful 

Thank you

Tanya