We already have a ticket system for PC Hardware, password resets etc.. but now looking to build on support centre functionality to use as an in-house help desk.
Users will use the option to quick register support issues, which is then reviewed/resolved by persons designated as support users.
Using it also for the continual improvement program, and support solution to show when an issue is resolved.
Question - is anyone else using the IFS Support Centre for this purpose? If so, any tips? - its a new concept to our business and want to make sure its workable.
Thanks for any advice