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Question

Updating the status of an assignment transferred to MWO from the Back Office

  • July 3, 2025
  • 2 replies
  • 38 views
kasunhp
Sidekick (Partner)
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Hi All,

It is possible to incomplete or cancel an assignment sent to mobile from Backoffice. Additionally, is there anyway to changing the status to other way? Any tricks?

Use Case: Technician is working in offline area and started work. Due to the SLA requirement, the status of the work task should be changed to a status such as “On Route” or “Work Started”.  However, since the technician is offline, the status is not updated simultaneously. The Backoffice cannot update the status since it is downloaded to the mobile.

Does anyone have an idea on how to handle a situation like this?

 

TIA.

2 replies

Bhanuka Abeygoonawardana
Hero (Employee)
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Hi ​@kasunhp,

You can cancel or mark as incomplete any work assignments that have already been downloaded to the mobile device by using the Transferred Tasks/Work Assignments screen. This can be done efficiently by filtering the list to locate the relevant task number.

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
kasunhp
Sidekick (Partner)
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  • kasunhp
  • Author
  • Sidekick (Partner)
  • February 21, 2026

Hi ​@Bhanuka Abeygoonawardana 

 

My question is about can we do any other changes than Cancelling and Incomplete. Seems not possible.

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