Trip Tracker Cloud Status Incorrect

​@Anna was your device online at the time that tried to sync manually?

If so but you still see the issue, can you report a new expense, trigger a manual sync, and then login to your backend (as a user with the right privileges) and check Solution Manager > Mobile Apps > Logs and Queues > Out Messages and check whether you see some messages relating to your mobile user? In particular, I’d expect to see a row for TripHeader as the Entity and similarly for TripDetail.

Best regards,

Rukmal

​@Rukmal Fernando the behavior I’m observing is that the trip is inserted in prelim, and I’m adding a line, and confirming in the app. If I trigger a manual sync, it does not update the trip in IFS to match the confirmed status in the app. When I confirm in IFS, unconfirm, and manual sync, it updates the trip in trip tracker. After confirming it the second time in Trip Tracker, the app sync’s with ifs. Long story short, the first confirm which is really the most important, is not taking but once we trigger the manual sync the second confirm takes. Looking at the logs, there are updates to the trip detail but never to the trip header. The user has permission to update the status of the header to confirmed.

​@Rukmal Fernando I’ll also note that I manually ran the sync job in IFS to pull the data from the app to no avail. Everything settings-wise for Trip Tracker and syncing is default but I really don’t understand why when I’m in IFS, confirm the trip, remove the confirmation, that it pushes those changes to the phone app and puts the trip back in the “update trip” queue and then when I confirm it from the app a second time, it pushes that update to IFS.

Any help is appreciated. We have a lot of users that use Trip Tracker to enter expense and at the moment, they are not very happy that the system is showing differently than the app.

​@Anna thank you for the additional information. I’m afraid I don’t know Trip Tracker well enough functionally to comment on the behaviour you’re seeing, but ​@Sahan Wijerama can you comment please?

Thanks,

Rukmal

Hi ​@Anna 

I’ve checked this two times today.

I’ve created a General Expense sheet and It was confirmed in IFS CLoud in few seconds.

Few mins back I’ve created 6 expense sheets mobile app with all varieties and the first one is not synced as confirmed even its confirmed on mobile app. (Other expense sheets were synced). Too early to say this is a sync issue or something else.

So I agree there is some issue. But is this something you can always recreate?
(ex: is it happening only when you report general expense? or reporting the first expense sheet via the mobile app during the day? etc.)

if yes please send a support ticket with the steps so we can figure the issue faster..

Hi ​@Sahan Wijerama, I can always recreate the “fix” for it where the second time that I confirm the expense it takes it immediately as mentioned above. We typically do “Domestic” expenses. I don’t know if that has something to do with it.