Customer’s Notes:
APP10 UPD9 Onpremise customer Aurena only
What I found was if I go to the touch app url from a browser on the scanner it redirects me to the Microsoft sign on page like it would with any of the other IFS login pages. I can log in there and get to the touch apps web page.
If I then try to go to the touch apps scan it app instead of getting the java error I get redirected to the Microsoft sign on page as above and am able to sign into the app and use it. If I reboot the scanner and try the touch apps app right away I get the java error again. As soon as I sign into touch apps from a browser I no longer get the java error and instead am prompted to sign in.
So what would be the difference between the browser and the app that by logging in through a browser first it would then allow the scan it app to present the correct login page instead of giving us a java error?