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Question

Scan IT - Certificate error

  • July 27, 2022
  • 1 reply
  • 220 views
N
Sidekick (Partner)
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Hi,

Customer deployed the Scan It application using the following procedure :Scan It on Aurena Native

He installed the app on a smartphone and filled in the information below:

 

 

He gets the following error message:

 

 

Certificates are present on the smartphone :

 

Could you indicate what are the configuration points to check on the IIS server, touchapps, IFS, etc?

Thank you in advance,

    1 reply

    Rukmal Fernando
    Superhero (Employee)
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    Hi @Nikita38, I’ve seen this error message before in places where your server URL (https://deu2v….) uses either a self-signed certificate, or where the certificate’s trust chain was incomplete - it’s basically saying that the device could not verify that the server’s SSL certificate is valid. Do you have a way to check this?

    If your Server URL is reachable without VPN and you don’t have a non-default port, one thing you could try is to see what https://www.ssllabs.com/ssltest/analyze.html shows.

    If that doesn’t pan out, can you send me a private message with your server URL please?

    Cheers,

    /Rukmal

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