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Return Travel from MWO does not sho up in RWT Sales Lines and has no Transaction ID

  • March 4, 2026
  • 1 reply
  • 6 views
C
Do Gooder (Customer)
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Hi all,

the “Return Travel” function when completing a RWT in the MWO Service Classic App, creates an entry in the “Times” Action Tab and in the Work Task Clockings in IFS Cloud.
But the Time Report does not show up in the Sales Lines of the RWT and has no Transaction ID in the clockings.

 


The problem is, that the missing Sales Line leads to incorrect invoicing and lost revenue, when the return travel is not properly displayed.

Additionally it is not possible to assign a default Time Type to the Return Travel clocking.

Can you please have a look at this or advise how to use it correctly, if the mistake is on my side.

An easy solution for us specifically would be the possibility to simply report times in the “Time” Action tab for future dates.

Thanks,
Chris

1 reply

skullk
Hero (Employee)
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  • skullk
  • Hero (Employee)
  • March 5, 2026

I think here you are adding time clocking for future via the “Add return travel” option in Report In assistant? If that is the case, this is the expected behavior. For those records, the actual work task transaction is generated via a background job when the transaction time pass the current time.

​@Uthpala anything more here?

Thanks

Sampath

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