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Hi All,

 

When I’m trying to report a work that I have done via New Work in MWO, a work order is created in the back office (web client) in Fault Report status. Also, no work task is created. Nothing can be seen in the Completed work in MWO home page. Ideally, a work order and a work task should be created with Status=WorkDone, and anassignment for the MWO user with Status=Completed. 

 

 

All other three options are working as expected. What can be the reasons?

 

TIA.

Hi,

There is a application parameter called CREATE_TASK_ON _FAULT_REP in IFS Cloud.



If its value is set to false when creating a new work using “Report work that I have done” option, work task won’t create.
please check the value(should be set to true by default) of this parameter.

Hi ​@dirolk 

 

That parameter is already set to true.

 

Thanks.

 

 

Hi,

Any failed trasnsactions after creating the new work in failed transaction window(Aurena)?
And please ignore the app paramter value as it’s not valid for your sceanrio/option.
sorry for the inconvenience caused.

Hi,

Did you check if it has generated any failed transactions?

Thanks

Sampath

Hi ​@skullk , ​@dirolk 

 

There are no any failed transactions. All other three options are working. Only for work I have done, the issue is there. :(

Please report a support case for this for further investigations.

Thanks

Sampath

Hi ​@skullk ​@dirolk 

 

Found the reason. The maintenance organization in the service contract lines and the one I selected during the creation of new work was different when I tried the scenario. When those are matched the issue is not there.

 

Thanks for the involvement.

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