@Bandula Any comments?

Mwo support object connection transformation in cloud. Can you view the same document in Aurena Task detail page ? 

@Bandula Yes. By this OCT. Attached documents at service contract are possible to view on the Work task in Cloud Client.

 

But if this task is transferred to mobile it will not show any document on the task in Mobile.

You would need a OCT rule which could transfer documents attached to the Service contract into the Work Assignment (JtExecutionInstance) directly to see them in mobile as Work Details page in mobile is built on the JtExecutionInstance entity.

When you directly connect a document to the Work Task, there is another rule which transfer the documents from work task to work assignment so that is why you see them in mobile. When the work task gets the documents from another rule, I think second rule doesn’t get triggered to transfer them to Work Assignment.

Anyway, documents connected to the work task should be possible to be viewed on the pages built from the JtTask entity in mobile. For ex: Task Steps page. 

@skullk, thanks for the reply!

​@skullk I am trying to move documents from the Equipment Object to the Request Work Task. I've created an OCT Rule to both JtTask and JtExecutionInstance, as well as to JtTaskStep, but I still need to initialize the device to be able to see the attachments on MWO.

Is this a known issue or did I miss something in the setup?

If you see Documents after init means mobile app pick the OCTs correctly. Can you try below steps to narrow down the issue ?

• Add a document to a object in Web
• Add new Task from that object in Web
• Transfer the task to mobile
• In the mobile verify whether you can view the document. 

I can see the attached document on the task in the web, but when I transfer it to MWO I still don't see it on the task before initialization. 

Interestingly I do see the document on the object information on MWO, also before initializing the device.