We are introducing someone to a new part of the business where they’re going to be helping with creating service requests, but even after giving site access, person group access, high level graph org structure access. When they go to select a maint org from the drop down, it’s blank.
Is anybody able to help me with what we are missing from their setup that needs to be added in order for this to show?
Hi
Please ensure that Maintenance Organization(s) are defined in the Organization basic data for the Service Request site.
Please refer to the screenshot below.
Regards
Abdul Rehman
Hi
Please ensure that Maintenance Organization(s) are defined in the Organization basic data.
Please refer to the screenshot below.
Regards
Abdul Rehman
They are defined here, other users can see the maintenance organization on the drop-down, but this 1 user who is already a part of the business, has stepped into a different role and can not see it.
Yes
This is the fun of Moving a user as opposed to a new starter.
Yes
This is the fun of Moving a user as opposed to a new starter.
This was it, thank you to both.
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