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Hi,

 

We use mWO (service engineer) quite extensively and have had lots of issues recently with our techs’ app crashing often (with the latest update), not syncing, having to re-login often, random errors as well. If the app is not reset after an app update, it was behaving erratically too. 

I’m just considering using Tech Portal instead of mWO app? Has anyone else swiched from mWO to Tech Portals? Would love some feedback. Or anyone who has been using the Tech Portals for a while. I believe the biggest difference will be losing the offline capability with mWO.

 

TIA

Hi Asanka,

I don’t have any answers, but have the same question ...

Also our experience with mWO is not to good and I would like to know what I miss (besides indeed off line working) when using Technician Portal compared to mWO.

Did you find any information?

Kind regards, Peter

 

Hi Peter,

I didn’t get any further responses. I set up Tech Portal in one of our test environments mapping out mWO features in like-for-like manner. After running a few cycles, I’m fairly confident that it is a better alternative to mWO. The next step is to do a trial run with a few field techs and see what their feedback before pulling the plug on mWO.

Hi,

It is bit unfortunate to hear that your experience with MWO is not so good. But I suggest you to raise those issues with the support team to find the route cause. With their guidance and assistance, I’m sure that many of these problems can be resolved effectively.

The Tech Portal is an online client designed for work execution, offering basic functionalities required for work execution and reporting. However, it has not yet been fully aligned with the MWO Service app in IFS Cloud and lacks many of the new features available there.

As per the roadmap, the Tech Portal will gradually be enhanced to include these features in future releases, but the exact timeline for these updates has not yet been confirmed.

  

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