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Question

MWO Service book 25R2 History and Spareparts not showing

  • February 19, 2026
  • 1 reply
  • 17 views

Tom Leenheer
Sidekick (Partner)
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Hello,

I’m currently have the issue that i want to see the Request Tasks history in mobile of a service object, but unable to display them in MWO.

If i go to Objects i can download the Service object and see the customer, service object, the attachement connected in ifs on the service object, but not the Sparepart list and Historical Request task in the service book.

anyone knows what the problem can be ? am i missing a database task schedule or something ?

Many Thanks in advance !


Application service update: 25.2.2

Already done:
Logout disconnect the app 
initialize app
sync now on the service app sync rules
cannot find the solution in MWO Service Demystified document

Service book
 

Spares
 

Securty group granted list
 

Workflow config Request task
Events enabled 
Service book enabled 
and more 

1 reply

Tom Leenheer
Sidekick (Partner)
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  • Author
  • Sidekick (Partner)
  • February 19, 2026

So,
I tried some things in D02 demo env. 
Full rights,access groups, Security groups granted ALL for Servicepp

I made a Request order and i made a Work Order and found that the Service book specially for Request tasks is not showing Request tasks as you would expect but, Work task fom Work order management.😥


@Alexander Heinze With your knowledge😀can you confirm or would you say this is a bug ? or am i thinking wrong here ?