Hi All
We are on IFS Apps 10 and have recently tried to add a new logical printer to IFS. This is our first time adding a new printer. Our Application and Print Servers are separate to spread the load with the print server hosting all print and reporting services.
On our Print Server we have completed:
Installed the Printer Drivers and created a Print Queue
Updated the config file (ifs-printagent-config.xml)
Restarted the Print Service (IFSPAService_IFSL)
Within the Application we have:
Created the new logical printer with the same name/ case as the print queue on the print server and what is in the config file (e.g. TESTPRINTER1)
Attempted to print a report.
On the Print Jobs screen in IFS we get the following error:
“The Print Job can not be printed. The selected printer is not mapped to any Print Agent.”
When I check the Print Service logs on the Print Server it is full of errors similar to:
“<059] 15/10/2020 12:26:59: Registering...
<059] 15/10/2020 12:26:59: Failed to register!
<059] 15/10/2020 12:26:59: One or more errors occurred.
An error occurred while sending the request.
The underlying connection was closed: An unexpected error occurred on a receive.
The client and server cannot communicate, because they do not possess a common algorithm
<059] 15/10/2020 12:26:59: State changed: ERROR”
We have checked the TLS Settings on both the Print and Application Servers and they appear to match with both only having TLS1.2 enabled.
We were able to setup the printer successfully on the Test system but the Test system is just one server with Printing and Application on the same server so we did not encounter any issues with communication between the 2 servers.
Our Crystal Reports are run on the Print Server and they work without any issues so the 2 servers can communicate successfully.
Has anyone else encountered this issue before ?
Thanks in advance for any advice/ comments/ notes that can be provided
Regards
Jamie