See attached screenshot. There are only 4 elements on the dashboard. How and what needs to be setup in order to have a WorkOrder and other elements in the dashboard?
Hi,
You need to grant relevant permissions in order to see the tiles.
- Go to Solution Manager > Aurena Native Apps >Administration >Security Grants and Entity Filters >Security Grants By Permission Set
- Select the relevant permission set for your user
- Add relevant security groups for the correct application
- Initialize the application
+4
Thanks Nethmi. Confirmed, that's the trick. It works. Maybe worth mentioning to add ServiceEngApp21.
I am guessing this is for Cloud 21. There is also ServiceEngApp2 but this didn't work for me. Do you know what the difference is?
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A new challenge: The four elements in my starting position (see above screenshot) are still in my dashboard on top of the additional elements. Some where I have a duplicate permission set, right?
Yes you need to add for the latest application in use. ServiceEngApp2 should be the old version
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