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Question

IFS Cloud - Failed Transaction when Time report from MWO

  • March 4, 2026
  • 1 reply
  • 10 views
jbernardo
Hero (Partner)
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Going the report in (complete assitant) on MWO to complete a request task. When marked as complete the data doesnt sync to IFS Cloud. There are failed transactions listed for the logged in user. See both in the screenshots below.

This issue only happens with a user that has an employee record.

Attempted the following so far:

  • Admin permission set
  • complete employment record
  • make Time Clock User = True

 

 

1 reply

Alexander Heinze
Ultimate Hero (Employee)
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Not sure if this matters, but can you check if user “IFSSERVICEENGAPP” has access to the relevant sites and companies?

 

In addition Co-Pilot suggested the following checks:

In HCM / Employee:

  • Confirm the employee belongs to Company YYY.

Under User → Person / Employee:

  • Ensure the user logging into MWO is linked to the correct employee.

In User → Company Access:

  • The MWO sync user (often the Grouped Push User) must have access to Company YYY.

Permissions / Projections

Check that the integration user has grants for:

  • WorkClocking or TimeClockingHandling
  • WorkAssignment
  • Any custom projections if your environment uses them

Multi‑company environments

Clockings frequently fail when:

  • Technician belongs to Company A
  • Task/work order belongs to Company B
  • Integration user has access only to Company B
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