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Hi,

We found a problem when adding attachments in web browser Chrome and extension Aurena Agent is enabled. The documents can be added but not downloaded and viewed. 
This error seems to be related to Aurena Agent. As a workaround we can suggest to disable and enable the Aurena agent extension from chrome. Once you have done that step, You won't get the issue again. But you will also get the issue when re-login to the system. 

 

Thanks & Best Regards,

Nipun

Can you provide some more details please? What is the error/how does it look? What does it say in Chrome’s Developer Tools, under the Network and Console tabs? Did you look for details in Aurena’s Debug console?

 

Can you provide some more details please? What is the error/how does it look? What does it say in Chrome’s Developer Tools, under the Network and Console tabs? Did you look for details in Aurena’s Debug console?

 

Hi Mathias,

Test case 1:
Prerequisite: install Aurena Agent and enable

1 Log into Aurena via Chrome
2 Open Case Details window
3 Go to Contact Note (if no contact notes exists enter one first)
4 Click the paper clip icon and add a document (new or existing)
5 Click the download icon
6 Nothing happens, the document will not download

Test case 2
1 Disable Aurena Agent
2 Repeat steps 2 to 5 from test case 1
3 Document is downloaded

 

Thanks & Best Regards,

Nipun

I just tested in Apps 10 DEV LKP and it works there, so it is a problem in the environment you are testing in. Perhaps someone added some Docman macros there, that does not work?

Enable the Debug Console in Aurena and look for errors in the Log to the left, when you use the Download command.

 

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