+1
We are sending notification message to the technician through mobility solution in FSM 6
Can we get any response from the technician that the notification message have been sent
successfully to the technician?
Means can we(smart client) get response from that gateway which is responsible for sending the message to the technician?
Best answer by Dhanushki Pahathkumbure
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+2
i agree!!
+15
You could probably achieve this through a config. Where you can create a client script to uniquely map the script to run when the user interacts with the notification in the Mobile Client in backoffice, by adding the script in notification message screen > mobile tab > client script field.
E.g. Having a script to navigate to a screen once user hit a notif message where user will be forced to respond with an email or to probably send an automatic mail with a generic respond to a set distribution list indicating message has been read (the latter I am not sure, might need to play around to figure if it’s possible). Can get an idea through some baseline client scripts like ‘URGENT_TASK_ACTION’.
Lets say the requirement is that on the click of the Notification on Mobile we would want the technician to Open Task ID 345. My assumption is that client script would have the script like “goScreen(“Task”);”
How do we make sure Arguments are used?
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