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Customer Reference On Invoice Different than Order

  • January 21, 2020
  • 4 replies
  • 574 views
ctaylor56
Hero (Partner)
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We are trying to setup the scenario where the customer reference in the Customer Order needs to be different as the Customer Reference on the Customer Invoice.  

 

We have 2 addresses setup on our Customer.  One is the default delivery address and the other is the default document address.

 

We have a default e-mail comm method per address.  When the order is created the customer reference is correct and the delivery address and document addresses are correct too.

 

Problem is when we create the invoice, the Invoice has the correct document address but the incorrect customer reference.  Is the only way to correct the default customer reference on the invoice is to use a custom event?

Best answer by MilSiddiH

Hi!

There are multiple scenarios. You can try the following:

  1. Set “invoice customer” to the id you want in Misc Order Info tab in Customer Order window.
  2. If you only want the other customer’s name as reference on invoice (keeping the id same), you can change that against Document Address. Specify the name you want on invoice against ‘Customer Name’ field in Document Address.
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4 replies

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Do Gooder
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  • MilSiddiH
  • Do Gooder
  • 7 replies
  • Answer
  • January 28, 2020

Hi!

There are multiple scenarios. You can try the following:

  1. Set “invoice customer” to the id you want in Misc Order Info tab in Customer Order window.
  2. If you only want the other customer’s name as reference on invoice (keeping the id same), you can change that against Document Address. Specify the name you want on invoice against ‘Customer Name’ field in Document Address.
ctaylor56
Hero (Partner)
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  • ctaylor56
  • Author
  • Hero (Partner)
  • 163 replies
  • January 29, 2020

I don’t think this solution works.  Let me try and explain this better.

 

Customer A has multiple Delivery Addresses and 1 Default Document Address.

 

Customer A needs the Customer Reference on the Customer Order to be Contact 1 and the Customer Reference Contact 2 on the Customer Invoice.  Is there a way to automatically to this in IFS? 

Don't Count the Days, Make the Days Count
A
Sidekick (Customer)
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  • atvanst
  • Sidekick (Customer)
  • 38 replies
  • March 1, 2021

Hi,

We have the same issue, in many cases the contact mail address for order confirmation is different then contact mail address for invoice.

Interested to follow if you get an answer to your question.

 

/Anna

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J
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Do Gooder (Customer)
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  • DMNVHEI
  • Do Gooder (Customer)
  • 7 replies
  • November 3, 2022

Hi,

Are there any updates with regards to above. We would also like to have a different email address for the invoices and a different email address for the customer order.

 

Kind regards,

 

Vincent

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