Hello IFS Community,
Looking for any customers who is successfully managing changes on intercompany purchase order direct orders.
Process is
- Create customer order for external customer.
- Enter customer order line with supply option int purchase direct where supplier is setup as inter-site supplier in IFS
- Release customer order which auto generates the intercompany purchase order.
- Release the intercompany PO.
The above process is fine if we don’t need to make change but we live in the real world where changes can happen through human error or parts in stock are not available or faulty.
If we attempt to correct the errors or shortfall of stock by adding a new customer order line on the external customer order. IFS will auto generate and create a new internal purchase direct order for each change rather than allowing the changes be added on same internal purchase order created previously.
To explain, the new customer order line is mainly needed as we use project inventory and therefore we must peg the internal purchase order line with the correct project activity. Sometimes parts are defective, lost or damaged but we have available stock from another project.
The only solution offered by IFS was to transfer stock from one project activity to another to meet the shortfall and not have IFS create a new int purchase direct order. However, this solution is not acceptable for reporting reasons.
The process for IFS creating a new order for each change still works but adds complexity and confusion to the process of managing change.
Are there any IFS customer facing issues with this same limitation or have any pearls of wisdom they can share how they successfully managed to overcome this limitation having 1 external customer order but many internal purchase direct orders due to changes.
We are on IFS Cloud R23