Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!
Hi Jeremias,
This is not currently possible out of the box, but looks like a good suggestion for an improvement.
You can log your suggestion in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it.
https://community.ifs.com/ideas
Before saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst category
Best Regards,
Caroline
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