+9
Hello,
I often get the same question from our customers:
"We want to be able to redeliver or invoice on the original order".
Example: I create a sales order, I invoice and I have to issue
a credit note because I made a price or qty error. I issue a credit note but I want to start again from the initial sales order.
We agree that in iFS you can't reopen a sales order that's already been invoiced.
thank you for your help
Best answer by KethakaG
Hi
As you have noticed, price or quantity errors can be corrected from a credit or a correction invoice. Also, until the customer invoice is printed, users can alter its invoice lines directly.
All the subsequent invoices will be referred to the original (initial) customer order. So, is there a specific requirement for customers to open the invoiced customer order and start the process again, instead of creating a credit or a correction invoice?
Regards,
Kethaka
+12Hi
As you have noticed, price or quantity errors can be corrected from a credit or a correction invoice. Also, until the customer invoice is printed, users can alter its invoice lines directly.
All the subsequent invoices will be referred to the original (initial) customer order. So, is there a specific requirement for customers to open the invoiced customer order and start the process again, instead of creating a credit or a correction invoice?
Regards,
Kethaka
+9Hi
Yes the external customer wants to be redelivered and invoiced on the original customer order and the correction invoice is forbidden in France.
This need comes up systematically with our customers, so I thought maybe there was a way of doing it that I didn't know about.
thank you
+12Hi
Thanks for the clarification! Now I understood the need to re-open Customer Orders, in your situation.
Unfortunately, the ability to re-open Customer Orders is not yet available in the standard IFS Cloud. However, you may fulfill your requirement through a customization.
Furthermore, if this requirement is common for all customers who handle external customers in France, I would recommend you to add a community idea specifying the requirement and the need for it. R&D might then consider your enhancement request in upcoming releases.
Regards,
Kethaka
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