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Question

Document Revision Approve

  • February 10, 2025
  • 4 replies
  • 27 views

Forum|alt.badge.img+2

Hi,

we have one page word files. When we approve this document, we are taking a mistake 

“something went wrong in the call the application server when trying to get the file size” 

how can I fix it ?

 

 

 

 

4 replies

Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2826 replies
  • February 10, 2025

Might be a bug, but not sure. Which document repository type are you using for those documents? Database, FTP, or Shared?

Also, there is a setting that controls where we will check the file size before we allow approving a document - if you don't need it you can turn it off.

 


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2826 replies
  • February 10, 2025

This is the setting I mentioned above:

 


Forum|alt.badge.img+2
  • Author
  • Do Gooder (Customer)
  • 3 replies
  • February 11, 2025

I use Shared type. 

 

 


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2826 replies
  • February 11, 2025

Does edit and check in work without any problems? Also, do you need that setting turned on? I don't think many customers actually need it.


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