I’ve had a request from a Service Department to add a status field to incidents so they can report what stage it is in.
I’ve create a custom field on the incident form in Customiser and a lookup containing 4 options: 1.Investigation, 2. Problem Identified, 3.Resolution in Progress, 4. Acceptance & Deployment.
All working nicely except I can’t create a monitor that will display the field or filter on certain values.
Is there a better way of doing this where our support team can report on the status based on the stages above?
