Workload Balancing (IFS Cloud/PSO)

There are lots of reasons why the DSE schedules like that? Are 968 and 970 close to other techs i.e., would similar travel occur? Do they all have the same cost factors? Would 968 and 970 qualify for the other jobs (you could run an explanation request to see if there are any hard constraints)? How does you SLA curve look like - is it flat or sloping?

Hi Alex, 
I completely understand your point. 
In this case, it is definitely a matter of some technicians' preferences on certain tasks and then the PSO's attempt to allocate the same resource to the same location. 
All technicians have the same cost and different distances more or  less from various locations.

My question is a bit more general. 
Is there a way to balance the workload between different technicians? For example a parameter to be set. 
In a real-life scenario, my client does not want to leave any technicians at home without activities, even if it is not the best possible scheduling. 

Thanks

There is no such parameter. You can incentivize the DSE to unbundle, but not to “unbundle”. Still curious how your SLA curve looks like, that’s probably your biggest leaver.