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Question

Customer not getting updated as per POCO

  • January 16, 2025
  • 2 replies
  • 38 views

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Hello Community,

 

I have an issue in terms of internal customer order quantity not getting updated as per the purchase order change order changes. I follow the below steps.

  1. Create a POCO for the PO and adjust the quantity.
  2. PO update the POCO.
  3. Send the change request from PO.

I assume the above steps would update the CO as per the POCO. Correct me if I am wrong.

 

Cheers,

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The topic should be corrected as “Internal Customer Order not getting updated as per POCO”.

Apologies,


Vimukthi Mahakumbura
Superhero (Customer)
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Hi, 

See if the ‘Incoming Change Request for the Customer Order’ is successfully sent, received and in status Processed. 

You could manually find the page or through the menu option from the Supply Chain Order Analysis - CO line.
If nothing is found, check messages in connectivity in/out boxes for successful ORDCHG messages. 


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