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Issue logging into IFS Cloud Scan It App

  • December 5, 2024
  • 2 replies
  • 156 views

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  • Sidekick (Employee)
  • 5 replies

Hi All,

I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:

"An error has occurred. There is no active application version for [ScanIt]."

All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.

I’d appreciate it if you could provide a resolution or guidance to resolve this issue.

 

 

Best answer by JOOLSE

Hi

Is this apps 10 or IFS Cloud? 

If it is on IFS Cloud could you please check in the screen Solution Manager / Mobile Apps / Administration / Applications and see if you have the app active there or if it is disabled.

Regards

Johan

 

 

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2 replies

JOOLSE
Hero (Employee)
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  • Hero (Employee)
  • 188 replies
  • Answer
  • December 5, 2024

Hi

Is this apps 10 or IFS Cloud? 

If it is on IFS Cloud could you please check in the screen Solution Manager / Mobile Apps / Administration / Applications and see if you have the app active there or if it is disabled.

Regards

Johan

 

 


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  • Author
  • Sidekick (Employee)
  • 5 replies
  • December 5, 2024

Hi Johan, 

 

I followed your instructions and found that the app wasn’t active. Thanks for the tip—I’m able to log in successfully now!

 

Best Regards,
Dilki


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