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receiver in document distribution

  • September 9, 2024
  • 3 replies
  • 57 views

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  • Sidekick (Customer)
  • 38 replies

Hi,

When using the distribution assistant by following the right click-->document distribution path from the document revision screen, the list is always empty for persons and groups. why is it caused? Does anyone have any information? 

 

checked the following headings.

“inactive for document distribution” option is not checked for all persons. 

All persons are defined in Document Management\Basic Data\Persons screen.

 

Best answer by Mathias Dahl

I must ask: Did you click the Search button?

 

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3 replies

Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2823 replies
  • Answer
  • September 9, 2024

I must ask: Did you click the Search button?

 


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  • Author
  • Sidekick (Customer)
  • 38 replies
  • September 10, 2024

hi @Mathias Dahl 

yes, when you click the search button when the list is empty, it still does not bring any data. But when you search %KEVS%, it brings the relevant data. Then when you delete %KEVS% and click the search button again, it brings all the data. I think there is a bug. 

Thank you for your answer and support.


Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2823 replies
  • September 10, 2024
KEVSER wrote:

 

hi @Mathias Dahl 

yes, when you click the search button when the list is empty, it still does not bring any data. But when you search %KEVS%, it brings the relevant data. Then when you delete %KEVS% and click the search button again, it brings all the data. I think there is a bug. 

Thank you for your answer and support.

It kind of sounds like a bug, yes. Perhaps you can work around it by simply typing % before searching, to get all persons?

The reason the list is not populated from start is performance, by the way.


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