Skip to main content
Question

Invoice has been printed by another user


Forum|alt.badge.img+3

Hi everybody, when a user wants to re-print a customer invoice was originally ordered by another user. He receives the following error "the invoice has been printed by another user. He doesn't have access to this report (key report 9799)". I read two post on the community that said it’s a bug, is it true ? https://community.ifs.com/framework-experience-infrastructure-cloud-integration-dev-tools-50/re-print-original-from-archive-5034 or https://community.ifs.com/framework-and-experience-101/error-the-invoice-has-been-printed-by-another-user-you-do-not-have-access-to-this-report-6200.

If you have a solution, I take.

2 replies

Forum|alt.badge.img+5

Hello.

Maybe you could check “Report Distribution Groups”. We had a similar case. one user was in group A, another user in group B and he was not allowed to re-print customer invoice created by user one. After adding both in one group second user was able to re-print the invoice.

Regards


Marcel.Ausan
Ultimate Hero (Partner)
Forum|alt.badge.img+22
  • Ultimate Hero (Partner)
  • 1142 replies
  • August 26, 2024

@AHOSZEBESTA in one of the posts it is specified that this bug appeared only in the Customer Invoice page. Did you try to reprint original invoice from Customer Invoices page?


 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings