Who provide LTU permission Set to customers?

@Link - Is this something you can add some insights?

Hi @Zaahir Zeehan - I would say before giving LTU permissions check with the customer whether they have LTU licences, This can be verified from their IFS point of contact.

hope this helps

@Zaahir Zeehan LTUs (Limited Task Users) are defined and maintained by the R&D and the LTU SKUs can be found in the GPL (Global Price List). Customers can order the specific LTU through their sales contact in IFS. IMO raising a support ticket requesting an LTU is not the correct approach.

The existing LTUs in use can be impacted by the Service or Release Updates, in that case raise a ticket in the IFS Service Center.

If the customers face any issue related to purchased LTUs (eg: the user is unable to perform a task that is covered by the LTU), then a support ticket can be raised to Unified Support through the IFS Service Center.

I hope this helps !

Hi @Dharshankumaar Mahendran 

if you have LTU-Licenses you can define the screens you need with an IFS consultant. After that you create one permission set with the enduser role and provide it to IFS.

They generate a new LTU permission set which you need to import.

This is the process I know.

Hi @Link 

Thank you so much.

You are welcome. 👍🏼