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I can't approve a supplier invoice for payment (Amount blocking) as a supervisor


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  • Sidekick (Partner)
  • 21 replies

Hello,
I set up a supplier invoice payment authorizer


- User : Tarek_Abdelhedi, can authorize until 50000€ (supervisor = DF)
- User : DF can authorize without limits
When i try to approuve the invoice with user Tarek_Abdelhedi, i get this error message which is normal.


When i try to approuve the invoice with user DF (which is the supervisor), i got the same error which is not normal.

 

In IFS page help, as a supervisor, i am supposed to approuve above the maximum amount defined.


Can you please let me know about this issue ?
Thanks,
Tarek

Best answer by Xavier Fernando

Hi @ATarBPT ,

Can you define a limit for “DF” and see how it goes ? if DF should not have any limit, may be test with  Supper access checkbox.

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6 replies

cperdue
Hero (Partner)
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  • Hero (Partner)
  • 439 replies
  • January 3, 2024

I would restart the instance/session that you are in.   If logged back in, you continue to get the error, I would open a case with IFS.


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  • Author
  • Sidekick (Partner)
  • 21 replies
  • January 3, 2024

Thanks @cperdue. I created a ticket at the same time.


Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 1142 replies
  • January 4, 2024

@ATarBPT did you check in Authorizer Assigning Rule if Superior as Authorizer is checked?

 


Forum|alt.badge.img+7
  • Author
  • Sidekick (Partner)
  • 21 replies
  • January 4, 2024

Hello Marcel, 

Thanks for your answer. It doesn’t seem to work as well. I can’t setup anything else other than the payment authorize :(.

In my ticket, IFS suggested to manually change the authorize id in the invoice, then approve it, which is not a suitable workaround at all for a director perspective. I will let you know how it goes.


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  • Superhero (Employee)
  • 294 replies
  • Answer
  • January 4, 2024

Hi @ATarBPT ,

Can you define a limit for “DF” and see how it goes ? if DF should not have any limit, may be test with  Supper access checkbox.


Forum|alt.badge.img+7
  • Author
  • Sidekick (Partner)
  • 21 replies
  • January 10, 2024

Hello Xavier, 

I tested it and it actually work with the setup (putting a high maximum amount, so he can approuve all the invoices).

Thank you


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