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Question

Cancel or delete a task

  • September 12, 2023
  • 3 replies
  • 97 views

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I am trying to delete or cancel a task that is MWO transferred but it shows me error saying “Task is transferred to mobile”, how can I do this? 

When I try to delete the demand, it shows this

When I cancel the task, it shows this

 

3 replies

Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1052 replies
  • September 12, 2023

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  • Author
  • Sidekick (Customer)
  • 111 replies
  • September 15, 2023

Yes checked both of them but could not find any option.

One link says that till assignment is in work started, you can cancel but I am not sure what state was it in & the assignment is now cancelled (so cant check from MWO now) but task is not getting cancelled/deleted.

Other link says that task can be cancelled but not deleted but I am unable to even cancel that.


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  • Author
  • Sidekick (Customer)
  • 111 replies
  • September 15, 2023

or how can I set “Exclude from scheduling property” of tasks so that at least they don’t appear on Dispatch console. The user gets confused when he sees such tasks on DC.