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User Profile cannot be loaded

  • February 1, 2023
  • 4 replies
  • 362 views

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Customer found this error ‘Your user profile cannot be loaded’. And they need to restart server.  This customer has been using IFS Applications more than 10 year. 

Can this error happen from server performance?? If yes, how can they increase server performance?

Rungtip M.

Best answer by Link

Hi @RacRungtM 

I have two suggestions for this case.

  1. clean up the online cache
    1.  delete the directory „2.0“ : %userprofile%\AppData\Local\Apps
    2. start cmd as administraty and enther this code:                                                  rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache
  2. create a new user profile for this user or reset it
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  • Superhero (Customer)
  • February 14, 2023

Hi @RacRungtM 

when does the user get this error message?

Did you check if his user profile exists?

Did you try to reset it?


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  • Do Gooder (Partner)
  • February 15, 2023

Customer found this error when trying to logon application. When user cannot logon, they have to restart server. I suggest customer to clean up some data suchas customer order. But I am not sure if it will help them.

Thanks for your help.


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  • Superhero (Customer)
  • February 15, 2023

Hi @RacRungtM 

I have two suggestions for this case.

  1. clean up the online cache
    1.  delete the directory „2.0“ : %userprofile%\AppData\Local\Apps
    2. start cmd as administraty and enther this code:                                                  rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache
  2. create a new user profile for this user or reset it

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  • Do Gooder (Partner)
  • February 15, 2023

Thank your for your suggestion. I already inform customer.

Regards,

Rungtip M.


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