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Authorization issue when launching Remote Build in Apps10

  • February 23, 2022
  • 6 replies
  • 133 views
F
Sidekick (Employee)
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  • Fabrice
  • Sidekick (Employee)
  • 22 replies

Hi,

I want to create a delivery for my Apps10 customer but I get the following error when trying to launch the build: “You are not authorized to access the remote build service.” (see screenshot)

It is the first delivery that I try to create for this customer and I got no issue when installing the Autobuilder on the BNT envrionment.

Any idea on this issue ?

Thank you

Fabrice

Best answer by Charith Epasinghe

  1. Log on to VM’s and check whether these URL’s working from the VM itself. ?
  2. Check whether VM is up and running ?
  3. Verify the AB/RB configured scripts folder permissions agisnst an environment a working environment
  4. check whether issue with IIS (restart IIS and verify site access of URL’s )
  5. Reconfigure AB/RB and verify acces

    above are few troubleshooting steps you can follow.

    If non of above worked,
  1. If this customer handed over to support after you can dispacth a task to environmrnt issues queue so environment team can lookinto Remote builder/Auto builder settings.
     
  2. Is the project is still in implementation stage reach out to the allocated technical resourse mentioned in the LCS.
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6 replies

Charith Epasinghe
Superhero (Employee)
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It seems this is a  permission issue where you don’t have access to the remote builder.
Can you open the the URL via browser without any issues ?

- Charith Epasinghe
Kemal Yasintha
1 person likes this
  • Kemal Yasintha
    Kemal Yasintha
F
Sidekick (Employee)
Forum|alt.badge.img+6
  • Fabrice
  • Author
  • Sidekick (Employee)
  • 22 replies
  • February 23, 2022

No can’t acces to the http://lkpvmpe5428/APPS10_BNT/ neither to the \\LKPVMPE5428\ifs_home.

 

Charith Epasinghe
Dinushi Liyanage
2 people like this
  • Charith Epasinghe
    Charith Epasinghe
  • Dinushi Liyanage
    Dinushi Liyanage
Dinushi Liyanage
Hero (Employee)
Forum|alt.badge.img+11

 Tried from my end using LKP Developer Desktop App10 as well.

@Charith Epasinghe - AB URLs for both DEV (LKPVMPE5427) and BNT (LKPVMPE5428) of this customer are asking to log in 3 times one after the other and then gives below error:


The VM and  its paths are not accessible via file explorer even though the VM Is powered ON. 


~ Dinushi

Charith Epasinghe
1 person likes this
  • Charith Epasinghe
    Charith Epasinghe
F
Sidekick (Employee)
Forum|alt.badge.img+6
  • Fabrice
  • Author
  • Sidekick (Employee)
  • 22 replies
  • February 23, 2022

What could be the issue. Is it some set up on the VM ? Shall I ask to the Cos to investigate ?

 

Charith Epasinghe
Superhero (Employee)
Forum|alt.badge.img+13
  1. Log on to VM’s and check whether these URL’s working from the VM itself. ?
  2. Check whether VM is up and running ?
  3. Verify the AB/RB configured scripts folder permissions agisnst an environment a working environment
  4. check whether issue with IIS (restart IIS and verify site access of URL’s )
  5. Reconfigure AB/RB and verify acces

    above are few troubleshooting steps you can follow.

    If non of above worked,
  1. If this customer handed over to support after you can dispacth a task to environmrnt issues queue so environment team can lookinto Remote builder/Auto builder settings.
     
  2. Is the project is still in implementation stage reach out to the allocated technical resourse mentioned in the LCS.
- Charith Epasinghe
Kemal Yasintha
Dinushi Liyanage
2 people like this
  • Kemal Yasintha
    Kemal Yasintha
  • Dinushi Liyanage
    Dinushi Liyanage
F
Sidekick (Employee)
Forum|alt.badge.img+6
  • Fabrice
  • Author
  • Sidekick (Employee)
  • 22 replies
  • February 23, 2022

Thank you Charith, I will create a task as I was not able to resolve the issue be following your suggestions.

Charith Epasinghe
Dinushi Liyanage
2 people like this
  • Charith Epasinghe
    Charith Epasinghe
  • Dinushi Liyanage
    Dinushi Liyanage
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