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IFS Call center - Client evaluation

Marcelle NG
Do Gooder (Customer)
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Hello, 

Trust we are doing fine. 

For our system incident management we are using Case Management Module.

Is there any way to collect client evaluation of their case resolution in IFS? 

IFS APP 10, UPD 7

We will like to have something like this.

To be send to user at Case completion. 

Thank you for your feedback. 

Best regards

 

Best answer by Björn Kleist

Hi @Marcelle NG. When you talk to your Account Manager you can also ask them about the b2b Call Center functionality which is effectively letting you clients raise cases and follow up on them throuh a b2b portal: 

https://www.youtube.com/watch?v=86vNsH6sVno

 

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Marcy NG
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2 replies

Björn Kleist
Hero (Employee)
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  • Björn Kleist
  • Hero (Employee)
  • 215 replies
  • January 31, 2022

Hi @Marcelle NG. Unfortunatly there is no such functionality in our standard offering for Call Center. There could potentially be ways to achieve this through configuration. Please contact your IFS Account Manager with this request. Thanks !

Björn Kleist
Björn Kleist
Hero (Employee)
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  • Björn Kleist
  • Hero (Employee)
  • 215 replies
  • Answer
  • February 4, 2022

Hi @Marcelle NG. When you talk to your Account Manager you can also ask them about the b2b Call Center functionality which is effectively letting you clients raise cases and follow up on them throuh a b2b portal: 

https://www.youtube.com/watch?v=86vNsH6sVno

 

Björn Kleist

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