Skip to main content
  1. We have postings from 4 different work orders that were transferred to the same customer order as order lines. 
  2. On the work order, the 4 postings have a Cost Type of “Fixed Price”; Status of “Transferred”; Booking Status of “Authorized”; and CSS Type of “Posted”.
  3. The 4 connected customer order lines have a Supply Code of “Service Order” and a Demand Code of “Work Order”.
  4. These 4 lines were included in the same invoice created from the customer order. A freight charge was included in the invoice that shouldn’t have been so the invoice was cancelled and the status of the 4 customer order lines was changed back to “Delivered.”
  5. The incorrect charge on the customer order was corrected. However, the system will not allows us to create a new invoice for the 4 lines and the corrected freight charge on the customer order. In addition, we are unable to:
  • Undo the Delivery of the 4 lines on the customer order because the system will not allow order lines with a Supply Code of “Service Order” to be un-delivered.
  • Cancel the 4 lines on the Customer Order.
  • Un-transfer the 4 lines from the work orders.

We are going to create ticket with IFS, but I thought I would check with the community to see if anyone had any suggestions.

 

We are facing a similar issue. The roll-back process of customer orders past the ‘Planned’ state is very complex and not intuitive at all.


In Apps 9  - once you’ve Delivered the only solution is to create the final invoice, credit and reinvoice.

A right pain the the backside.