Hi @lisa.gilesAB ,

In order to track the warranty from point of purchase you can enter supplier warranty information on the part in the following windows: Part, Inventory Part and Supplier for Purchase Part. You can also enter supplier warranty information directly on the purchase order line.

When entering the warranty information you can specify the conditions such how long the warranty will be valid for, or if the warranty is valid for a maximum of used hours, or kilometers etc. You can also define what types of costs are covered under the warranty such as material, personnel, external, expense, and fixed price. If the part you are purchasing is going to be sold to a customer, you may want to specify that the supplier warranty's valid from date should be based on when the part is delivered on a customer order. You can also specify that the supplier warranty should establish a customer warranty automatically, with the same conditions as the supplier warranty. (To simplify the process of defining warranty for parts you can use warranty templates.)

When the purchased order is received and the part is placed into inventory you will be able to view the warranty information in Part Serial. If the purchased part is turned into an equipment object (by issuing it on a work order and placing it into the equipment structure) the supplier warranty will also be visible from, and valid for, the serial object. Warranty information can also be entered directly on an equipment object.

If an equipment object (with supplier warranty) breaks and you wish to process a warranty claim to your supplier to charge him for any expense you have had with repairing the part, you can enter a work order. The check box Supplier Warranty on the work order indicates that the object has a supplier warranty, which will need to be activated on the work order. This is done by selecting the Supplier Warranty Type right mouse button option. The customer on the work order should be the supplier (which requires that the supplier is also established as a customer, with the same identity). Time, material and other expenses are reported the same way as on regular, separate work orders.

As a result of the supplier warranty being activated on the work order, additional posting lines are created automatically, if the type of expenses you report on the work order are covered under the warranty. (The reason for the 'double' posting line is that you also should have the option to invoice a customer for the same expenses). Since the expenses covered under warranty will be transferred to a customer order for invoicing, you need to make sure that an appropriate sales part is added to the posting lines. Note: The price on these posting lines will be the same as your internal cost. When the work order is reported, the postings need to be authorized. Thereafter the work order can be transferred to a customer order, and the customer order can be processed to invoicing.

Hope this helps!!

Regards,

Mithun K V