Hi, we have a common scenario in Apps10 where there is a Customer Order Line with supply code “DOP Order”, and the DOP Order is linked to a Shop Order.

We’ve noticed that once the Shop Order has been completed, the DOP Order closes and the “Qty Complete” field is populated with the total qty received from the Shop Order.

Occasionally, a customer order is cancelled after we have already closed the shop order.

We’re able to reopen the shop order, unreceive the manufactured qty, and unissue the materials, but this does not seem to impact the DOP Order. The “Qty Complete” field doesn’t change which means we’re unable to cancel either the Shop Order or DOP Order.

Would appreciate any advice on this!