Hello everyone,

This is an urgent matter, as our project is approaching a go-live date.

I'm facing an issue in the Workflow Configuration where I'm trying to use a Service filter to make an eForm appear only for a specific request, triggered when clicking Start Work. However, I noticed that the Service filter is being ignored, and the eForm appears for all requests, regardless of the Service selected.

Test Scenarios

Scenario 1:

• I configured the eForm to appear only for requests with Service ID = 3.

• 

   

• I created two requests: one with Service ID = 3, and another with Service ID = 21, both using the same Customer.

  

  

   

• After transferring both requests to the mobile application (MWO Service), the eForm appeared for both requests, even though only one matched the configured filter.

  

  

  Scenario 2:

• I modified the configuration to show the eForm for Service ID = 3 and a specific Customer.

• 

   

• I created two requests with Service ID = 21 (different from the filter):
  • One with the Customer matching the filter.

  • 

    One with a different Customer.

  • 

• After transferring them to mobile, the eForm appeared only for the request with the matching Customer, even though the Service ID did not match. The other request did not show the eForm, as expected.

  

  

  Conclusion The Customer filter is working as intended, but the Service filter, which is crucial for my project, is being completely ignored.

  Has anyone experienced this issue or know how to resolve it?

  Any help would be greatly appreciated.