Skip to main content
Solved

Time Registration window giving an error after applying 23R1 SU8


Forum|alt.badge.img+1
  • Do Gooder (Partner)
  • 2 replies

One of the customers have reported that they are seeing the below attached error when navigating to the "My Time Registration" and "My Time Registration - Grid View" Screens. They have seen this issue after the SU8 was applied to the customer environment.

I spun up a new DEV Environment in the Build Place and I was able to recreate the above issue for the same customer. I believe this might be something to do with Metadata, because I could not find any invalids in the DB as well. Also I tried clearing the Projection Cache and Metadata cache in both the UsePlace Environment and the BuildPlace DEV Environment but I still get the issue.

Clear Projection Cache using
https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
Clear Metadata Cache using
https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache

I have also tried adding some dummy data and deploying the projection again but still I get the error. I am not quite sure what else needs to be checked.  I have created a ticket with IFS as well.

The customer is currently on 23R1 SU8.
 

Best answer by smendis

Hi All,

From the feedback I got from IFS this bug would be fixed in SU10 Service Update.

Thank You

View original
Did this topic help you find an answer to your question?

2 replies

L-PINTA
Do Gooder (Customer)
Forum|alt.badge.img+3
  • Do Gooder (Customer)
  • 13 replies
  • February 7, 2024
smendis wrote:

One of the customers have reported that they are seeing the below attached error when navigating to the "My Time Registration" and "My Time Registration - Grid View" Screens. They have seen this issue after the SU8 was applied to the customer environment.

I spun up a new DEV Environment in the Build Place and I was able to recreate the above issue for the same customer. I believe this might be something to do with Metadata, because I could not find any invalids in the DB as well. Also I tried clearing the Projection Cache and Metadata cache in both the UsePlace Environment and the BuildPlace DEV Environment but I still get the issue.

Clear Projection Cache using
https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
Clear Metadata Cache using
https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache

I have also tried adding some dummy data and deploying the projection again but still I get the error. I am not quite sure what else needs to be checked.  I have created a ticket with IFS as well.

The customer is currently on 23R1 SU8.
 

Did you figure it out? We have the exact same error :-(


Forum|alt.badge.img+1
  • Author
  • Do Gooder (Partner)
  • 2 replies
  • Answer
  • February 7, 2024

Hi All,

From the feedback I got from IFS this bug would be fixed in SU10 Service Update.

Thank You


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings