Hello everyone,

I have a few questions about how IFS Cloud works in these areas. I'm hoping to understand if there's a recommended approach, or if these are known limitations:

1. MWO and HR integration

   • Why don’t the MWO (Mobile Work Order) and HR modules work more seamlessly together?

   • For example, time reporting in MWO seems to only support working hours. If a technician needs to report overtime, extra time, or absence, they have to switch to another window. Is there a plan to make this more unified?

2. Surveys

   • As I understand it, surveys can be added as raw data in the web app but can't really be processed or analyzed there. Is that correct? Is there any plan to improve this?

3. Time reporting complexity

   • Misc allocation doesn't generate wages.

   • Having to do time reporting in two places is confusing for end-users, especially when instructing customers to report overtime, fill out the day, or log absences. Is there a best practice to avoid this double-entry?

Am I misunderstanding anything here? Are there recommended setups or workarounds? I’m curious why it’s split this way.

Thanks in advance for any insights!