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IFS Windows are not opening

  • 17 May 2023
  • 4 replies
  • 153 views

Userlevel 5
Badge +9

Hi All,

One of our users getting below error when trying to open the windows in IFS application. Any help on this error?

 

Regards,

MalinG

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Best answer by Link 17 May 2023, 08:55

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4 replies

Userlevel 7
Badge +22

Hi @TopMalinG 

did you check the permission sets of this user?

Userlevel 7
Badge +22

If the user has the permission, then you can try to clean the cache in windows.

Steps:

  1. Delete the directory “2.0” in … \AppData\Local\Apps
  2. Start cmd with admin and type this: rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache
  3. Restart windows and test it

If this also doesn’t  help then you should reset the user profile. Please note that all user settings will be deleted.

Userlevel 5
Badge +9

Hi @Link,

It is resolved. Thanks for the support.

Regards,

MalinG.

Userlevel 7
Badge +22

Hi @Link,

It is resolved. Thanks for the support.

Regards,

MalinG.

 

Hi @TopMalinG 

very nice. You are welcome.

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