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IFS Windows are not opening

  • May 17, 2023
  • 4 replies
  • 392 views

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Hi All,

One of our users getting below error when trying to open the windows in IFS application. Any help on this error?

 

Regards,

MalinG

Best answer by Link

If the user has the permission, then you can try to clean the cache in windows.

Steps:

  1. Delete the directory “2.0” in … \AppData\Local\Apps
  2. Start cmd with admin and type this: rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache
  3. Restart windows and test it

If this also doesn’t  help then you should reset the user profile. Please note that all user settings will be deleted.

4 replies

Link
Superhero (Customer)
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  • Superhero (Customer)
  • May 17, 2023

Hi @TopMalinG 

did you check the permission sets of this user?


Link
Superhero (Customer)
Forum|alt.badge.img+23
  • Superhero (Customer)
  • Answer
  • May 17, 2023

If the user has the permission, then you can try to clean the cache in windows.

Steps:

  1. Delete the directory “2.0” in … \AppData\Local\Apps
  2. Start cmd with admin and type this: rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache
  3. Restart windows and test it

If this also doesn’t  help then you should reset the user profile. Please note that all user settings will be deleted.


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  • Author
  • Sidekick (Partner)
  • May 17, 2023

Hi @Link,

It is resolved. Thanks for the support.

Regards,

MalinG.


Link
Superhero (Customer)
Forum|alt.badge.img+23
  • Superhero (Customer)
  • May 17, 2023

Hi @Link,

It is resolved. Thanks for the support.

Regards,

MalinG.

 

Hi @TopMalinG 

very nice. You are welcome.