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We want to use the Generate Document action from Employee File in IFS Cloud 21R2. 

We did all the required setups on Word Template Definition and generated the Mail Merge Template without any problems.

When using the action to Generate Document, the system retrieves and open the file, but no HTML is created and therefore no Mail Merge can occur.  Are there any other setups that need to be done to get this to work or should I report this as a bug?  Attached the Word doc template that we tried with as both .doc and .docm

Appreciate any feedback.

Regards,

Jacques

Hi @JacquesK 

It looks like a bug

Please report it in a Case for Support and R&D to pick it up

Kind regards

Lénaïc

Hi @JacquesK ,

 

have you solved this issue? I have similar problem in our Cloud environment.

Thanks for info

 

Romana

No, we addressed this in a CRIM to create similar functionality as we could not get the standard functionality working

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