Question

Error when authorising an Expense - The Voucher is Not Balanced

  • 23 August 2022
  • 2 replies
  • 131 views
HayleyG
Rank
Userlevel 4
Badge +9

Hi

We are getting this error when trying to authroise an expense sheet for one of our employees. This is the first time we have ever had this error message and we process hundreds of expenses each month.

The expense is a credit card expense and all the transactions from the credit card tab have been added as an expense and are showing in the Expenses tab.

The items are a mixture of GBP and EUR though this has never been an issue before. The only potential issue I can see is that VAT is being added to the EUR lines when we think these should be 0 but we cannot override. 

Can anyone give any assistance?

Many thanks

Hayley

2 replies

Y
Rank
Badge +2

Hi @HayleyG 

The error was coming when having multiple currencies on an Expense Sheet. Because the payment will be done in Employee’s local currency, we asked employees to amend the Gross Amount of the expenses to make it same as their Local currency (Gross Amount in Payment Currency) as per the system exchange rates. And then we were able to proceed to authorize.

 

MaaretEklund
Rank
Userlevel 1
Badge +3

Hi, 
if the problem is incorrect VAT,  you should select correct expense code with 0% of VAT. If you don’t have that kind expense codes, you should first create those ones. 

 

Br. Maaret

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