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Hi,

We have created a workflow to update few fields in the Document Revision window, and it is triggered via a command.

When a user accesses the application through Active Directory, the workflow command available in the window returns the following error. However, if a user accesses the application without using Active Directory, the workflow functions as expected.

The necessary permissions have already been granted to the workflow, and no workflow observation record is created in the scenarios where the error occurs.

Could this issue be related to missing permissions specific to users logging in via Active Directory? Are there additional permissions required for such users?

This error message has HTTP 500 ( Internal Server Error), but "OK" is associated with status 200.


Many thanks for your inputs on this issue.
Best regards,
Uvini

​@Lahirumala de Mel I truly appreciate your input on this.

Can you please check what the response says on the browser dev tools network tab for the specific request?

​@Buddhi Gunasekara  We are getting below in the dev tool response .

{
    "type": "DatabaseAccessException",
    "message": "Error while trying to initialize database connection."
}

Many thanks for your inputs on this issue.
Best regards,
Uvini

​@EntUviniG 
Can you please check if the user has permissions to projections CamundaRestInterface & WorkflowService.

Also, what are the granted projections, permission sets for this user?

​@Buddhi Gunasekara Permissions to projections CamundaRestInterface & WorkflowService are granted to the user and the user have IFS full access. I tried to grant full access level for below projections but it’s only granting readonly access every time.

 

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