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why a custom event on Customerorder table is not triggered when the order is create by inter_site automation?

  • 1 March 2024
  • 3 replies
  • 41 views
V
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  • vito
  • Do Gooder (Customer)
  • 9 replies

I  created a custom event on Customerorder/Customer_order_tab trigger by record creation, it works perfectly fine when we create a customer order by any way (manual creation, copy , created from quotation) except when the order is automatically created by the inter-site automation

we create the original customer order, the when we release the order, the purchase order is created online, and after a short period of time the additional customer order is automatically created in the source site by a background task.

that is this last customer order creation that didn’t trigger the custom event.

any help or suggestion will be welcome 

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Best answer by vito 22 March 2024, 13:08

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Dumeesha Wanigarathna
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Hi,

The event should be triggered. You can add a error message before any logic and check whether the background job which create the customer order get any error.

- Dumeesha -
V
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Hello Dumeesha

thank you for your answer, actually you are rrigh, after testing with another application type in the custom action i figure out that the custom event is actually triggered.

However i am still not able to execute a BPA from this custom action when it is in “background mode” my message application is trigger but the Workflow not.

Any idea?  is it actually not possible to trigger a BPA when in background ?

best regards

V
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As kind of followup and “solution” :

I eventually open a case in IFS support, and after investigation this is a bug in 23R1 that has been corrected in 23R2. unfortunately we are are for the moment using 23R1 and we will probably not migrate before several month in 23R2, however i fix my issue by triggering a script in our Armony server instead of triggering the BPA ... 

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